Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns and our bladderwrack skincare. If you cannot find what you are looking for, our customer service team is happy to help at asiakaspalvelu@saarentaika.com.
Shipping & Delivery
How much does shipping cost?
Shipping costs depend on your delivery address and are calculated automatically at checkout, so you always see the exact cost before you pay. Orders over a qualifying amount ship free within Europe and to the rest of the world. Full current shipping rates are listed on our Shipping Policy page.
How long will my order take to arrive?
Orders are processed within 1 to 3 business days, followed by delivery that varies by destination. You will receive a tracking number by email as soon as your order ships. Estimated delivery times by region are listed on our Shipping Policy page.
Do I have to pay customs fees or import taxes?
No hidden costs. For orders shipped to the United States, Canada, Australia, Japan, Norway, New Zealand, Singapore and other non EU countries, all duties and import taxes are included in the price shown at checkout, so nothing extra is due on delivery.
Returns & Refunds
What is your return policy?
Full details of our return and refund process are available on our Refund Policy page.
How do I start a return?
Contact our customer service team at asiakaspalvelu@saarentaika.com with your order number and we will guide you through the next steps.
Products & Ingredients
What makes Saaren Taika skincare different?
Saaren Taika is a family owned Finnish skincare brand built on three generations of know how. Our formulas are developed for demanding, sensitive and easily reactive skin, using wild harvested bladderwrack, Fucus vesiculosus, hand collected from the Bothnian Sea. Our exclusive active ingredients, Fucus DuoActive® and Fucus Fusion®, are found across our bladderwrack skincare collection.
Are your products vegan?
Yes. All Saaren Taika products are vegan and free from animal derived ingredients.
Using Your Products
How do I know which products are right for my skin?
Our products are organized by skin concern, including redness prone, blemish prone, dry and psoriasis or eczema prone skin, as well as by collection. Use the Shop by Skin Concern menu to find the products developed for your specific needs.
Where can I find application instructions?
Every product page includes a How to Use section with guidance on amount, application area, order of use and frequency, so you can build a routine that works for your skin.
Can I use Saaren Taika products if I have rosacea, eczema or another skin condition?
Several of our products are developed for redness prone, reactive and easily irritated skin, including rosacea prone and eczema prone skin. Our cosmetic products are designed to calm and support the look and feel of your skin, but they are not a substitute for medical treatment. If you have a diagnosed skin condition, we recommend checking with your dermatologist before starting a new routine.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, Klarna and Shop Pay, along with several other regional payment methods shown at checkout.
Can I change or cancel my order?
Contact us as soon as possible at asiakaspalvelu@saarentaika.com. We process orders quickly, so we can only make changes before an order has been shipped.
Contact Us
How can I reach customer service?
Visit our Contact page to send us a message, or email us directly at asiakaspalvelu@saarentaika.com. Our team is happy to help.